Your Data Security is Our Top Priority
At Syndicate AI Solutions, we understand that your business data is your most valuable asset. We've implemented enterprise-grade security measures and comply with the strictest international standards to ensure your information remains protected, private, and under your complete control.
Privacy Compliant
Privacy Rights
All data is encrypted using AES-256 encryption both in transit and at rest. Your sensitive information is protected with military-grade security protocols.
- TLS 1.2+ for data in transit (Google Cloud managed)
- AES-256 for data at rest (Google Cloud managed)
- Role-based access control
You maintain 100% ownership and control of your data. We never sell, share, or use your data for any purpose other than providing our services to you.
- Export your data anytime
- Delete your data permanently
- No third-party data sharing
Data Collection & Purpose
Assessment Data
Business information, requirements, and preferences collected during our assessment process.
Used for: Agent configuration, system design, and service delivery
Business Operations Data
Customer records, orders, communications, and workflow data processed by your AI agents.
Used for: AI agent operations, automation, and customer service
System Performance Data
Usage statistics, performance metrics, and system logs for optimization.
Used for: Service improvement and technical support
Communication Records
Support conversations, training sessions, and consultation records.
Used for: Customer support and service delivery
What We DON'T Do With Your Data
- Sell or share your data with third parties
- Use your data for advertising or marketing
- Train AI models on your confidential data
- Access your data for competitive analysis
- Store data in unsecured or personal systems
- Retain data beyond agreed contractual terms
Firebase Security Features
- Firestore Security Rules: Granular, declarative security rules control data access
- Identity-Based Access: Firebase Authentication ensures only authorized users access data
- Real-time Encryption: All data encrypted in transit and at rest automatically
- Data Residency: Choose specific geographic regions for data storage
Google Cloud Protections
- Google's Security Model: Same infrastructure protecting Gmail, YouTube, and Google Search
- BeyondCorp Security: Zero-trust security model with no corporate VPN required
- Titan Security Keys: Hardware-based authentication for administrative access
- Automatic Updates: Security patches applied automatically without downtime
Your Data Isolation
Each client's data is completely isolated using Firebase's multi-tenancy features and Firestore's document-level security rules. Your business data is stored in dedicated collections with strict access controls that prevent any cross-contamination between clients. Even our support team can only access your data with explicit permission and audit logging.
How APIs Work in Your AI Agent System
APIs (Application Programming Interfaces) are secure communication channels that allow your AI agents to connect with your existing business systems. Think of them as secure messengers that carry information between different software applications while maintaining strict security protocols.
Request
Agent requests specific data
Authenticate
Secure verification process
Deliver
Encrypted data transfer
API Security Measures
Authentication & Authorization
- OAuth 2.0 & JWT Tokens: Industry-standard secure authentication protocols
- API Key Management: Encrypted keys with automatic rotation and expiration
- Scope-Limited Access: APIs only access specific data they need for their function
- Rate Limiting: Prevents abuse and ensures system stability
Data Protection in Transit
- TLS 1.2+ Encryption: All API communications encrypted (managed by Google Cloud)
- Certificate Pinning: Prevents man-in-the-middle attacks
- Request Signing: Digital signatures verify request authenticity
- Payload Encryption: Sensitive data double-encrypted within API calls
Third-Party API Integrations
Popular Integrations We Support
How We Handle Your API Data
- Read-Only When Possible: Many integrations only read data, never modify
- Temporary Processing: Data processed in memory, not permanently stored
- Minimal Data Caching: Only essential data cached for performance
- Audit Logging: Every API call logged for security monitoring
API Data Lifecycle
🔒 Your API Credentials Stay Secure
We understand that API credentials are like keys to your business. Here's how we protect them:
- Encrypted Storage: All credentials encrypted with AES-256
- Access Control: Only authorized agents can use credentials
- No Human Access: Our staff cannot view your API keys
- Rotation Support: Easy credential updates when you rotate keys
- Immediate Revocation: Disable access instantly if needed
- Separate Environment: Development/testing uses sandbox credentials
📋 API Compliance & Standards
Industry-standard RESTful architecture
Standardized API documentation
Efficient data fetching support
What is a "Token"?
Think of tokens as the building blocks of language for AI models. They are like words or pieces of words. For example, the sentence "Your data is safe" might be broken down into five tokens: "Your", "data", "is", "safe", ".".
Every time you interact with an AI agent (e.g., ask a question, get a response), the text is converted into tokens. The more text you process, the more tokens you use. This is how AI providers measure usage and calculate costs.
AI Model Usage Costs
Our service integrates with several leading AI models. The cost of using our service is directly tied to the usage of these models, which have their own pricing structures. We pass through the costs of these models to you with a 15% service fee.
Costs are calculated based on two types of tokens:
- Input Tokens: The tokens you send to the model (e.g., your questions or prompts).
- Output Tokens: The tokens the model sends back to you (e.g., the AI's answers or generated content).
Below is a breakdown of the pricing for the models we support (prices are per 1 million tokens):
Google Gemini
- Gemini 1.5 Pro: $7.00 (input), $21.00 (output)
- Gemini 1.5 Flash: $0.70 (input), $2.10 (output)
OpenAI
- GPT-4: $30.00 (input), $60.00 (output)
- GPT-4 Turbo: $10.00 (input), $30.00 (output)
- GPT-3.5 Turbo: $0.50 (input), $1.50 (output)
Anthropic Claude
- Claude 3 Opus: $15.00 (input), $75.00 (output)
- Claude 3 Sonnet: $3.00 (input), $15.00 (output)
- Claude 3 Haiku: $0.25 (input), $1.25 (output)
Cloud Hosting
For clients who choose to have AI features on their websites hosted by us, there are costs associated with cloud infrastructure. This includes servers, databases, and other resources needed to keep your AI agents running smoothly. We charge a 20% markup on our costs for cloud hosting.
Factors that can influence hosting costs include:
- Website Traffic: Higher traffic requires more server resources.
- Data Storage: The amount of data your application stores.
- AI Agent Complexity: More complex agents may require more powerful servers.
- Estimated Monthly Cost: A typical small business website with moderate traffic might incur hosting costs of $50-$100 per month. This is an estimate, and actual costs may vary.
Example Cost Calculation
Let's say you have an AI agent that answers customer questions on your website. A customer asks a question that is 1,000 tokens long, and the AI's answer is 2,000 tokens long. You are using the GPT-3.5 Turbo model.
- Input Cost: 1,000 tokens * ($0.50 / 1,000,000 tokens) = $0.0005
- Output Cost: 2,000 tokens * ($1.50 / 1,000,000 tokens) = $0.003
- Total AI Model Cost: $0.0005 + $0.003 = $0.0035
- Our Service Fee (15%): $0.0035 * 0.15 = $0.000525
- Total Cost for this interaction: $0.0035 + $0.000525 = $0.004025
As you can see, the cost for a single interaction is very small. Costs are billed monthly based on your total usage.
Cloud Infrastructure
- Google Cloud Platform: Hosted on Google's enterprise infrastructure with Firebase/Firestore security
- Multi-region Deployment: Data replicated across multiple geographic regions for disaster recovery
- 24/7 Monitoring: Real-time security monitoring with automated threat detection
- 99.9% Uptime SLA: Guaranteed availability with automatic failover capabilities
Network Security
- WAF Protection: Web Application Firewall filters malicious traffic
- DDoS Protection: Advanced protection against distributed denial-of-service attacks
- VPC Isolation: Private network isolation with controlled access points
- IP Whitelisting: Restrict access to approved IP addresses only
Encryption Standards
- AES-256 Encryption: Industry-standard encryption for all stored data
- Key Management: Hardware Security Modules (HSM) for encryption key protection
- Database Encryption: Column-level encryption for sensitive fields
- Backup Encryption: All backups encrypted with separate key rotation
Privacy Controls
- Data Minimization: Only collect and process data necessary for services
- Right to Erasure: Complete data deletion upon request within 30 days
- Data Portability: Export your data in standard formats anytime
- Consent Management: Granular control over data processing permissions
Authentication Options
- Firebase Authentication: Secure email/password and OAuth 2.0 authentication
- Google Sign-In: Quick and secure authentication with Google accounts
- Session Management: Automatic session timeouts and secure JWT token handling
- Optional MFA: Multi-factor authentication available for enhanced security
Role-Based Access
- Principle of Least Privilege: Users only access data they need for their role
- Granular Permissions: Fine-grained control over data access and operations
- Regular Access Reviews: Quarterly reviews of user permissions and access rights
- Audit Logging: Complete audit trail of all data access and modifications
Privacy Compliance
- GDPREuropean General Data Protection Regulation - We follow GDPR principles for all customer data
- CCPACalifornia Consumer Privacy Act - Privacy rights respected for all users
Security Best Practices
- Enterprise SecurityFollowing industry-standard security frameworks and best practices
- Google CloudLeveraging Google Cloud Platform's SOC 2 and ISO 27001 certified infrastructure
- Regular AuditsContinuous security monitoring and regular third-party security assessments
Threat Detection
- Real-time Monitoring: 24/7/365 security operations center
- AI-Powered Detection: Machine learning algorithms detect anomalies
- Threat Intelligence: Integration with global threat intelligence feeds
- Vulnerability Scanning: Regular automated security assessments
Response Procedures
- Incident Response Plan: Documented procedures for security incidents
- Immediate Notification: Customer alert within 72 hours of any incident
- Forensic Analysis: Professional investigation of security events
- Continuous Improvement: Regular testing and updating of response plans
Questions About Our Security?
Our security team is available to answer any questions about our data protection practices. We're happy to provide additional documentation, conduct security reviews, or discuss custom security requirements for your organization.